Virtual Office
Virtual Office (VO) help and information.
By Terence1 author45 articles
Virtual Office - Restore J drive folder after accidental deletionThis article explains what to do if a user accidently deleted one or more files from their company's J: drive.
Recover files accidentally deleted in Virtual OfficeThis article explains how to recover a file on the Virtual Office that has accidentally been deleted.
Can we install software within the Virtual OfficeThis article explains why you are not allowed to injstall software in the Virtual Office.
Set Microsoft Edge as the Default Browser in Virtual OfficeThis article explains how to make Microsoft Edge your Default Browser in the Virtual Office.
Microsoft Edge in Virtual Office stuck on 'setting up sync'This article explains what to do if when opening Edge, you get the message 'setting up sync' but it never logs in.
Connecting to the Virtual Office on a Google ChromebookThis article explains how to connect to the Virtual Office on a Google Chromebook.
Set a default browser within the Virtual OfficeThis article explains how to set the default browser in the Virtual Office.
Unable to access LinkedIn through the Virtual officeThis article explains what to do if LinkedIn will not load, the LinkedIn page crashes or LinkedIn is not accessible.
Can we install Google Chrome on the virtual office?This article explains why you are unable to install Chrome on the virtual office.
Change the default program for a filetype within the Virtual OfficeThis article explains how to change the program a certain file type opens with - files keep opening in the wrong program.
Connection bar in Virtual Office too bigThis article explains how to hide the connection bar in the Virtual Office if it is covering important parts of your screen.
Saving passwords / favourites / autocompletes in the Virtual OfficeThis article explains how to overcome the issues of all your auto complete of forms on Edge being removed as well as all your saved passwords.
List of all active Virtual Office users for my companyThis article explains how to request a list of all active Virtual Office users for your company.
Outlook calendar on VO not accounting for users in different time zonesThis article explains why an appointment made for a user for UK time of 9:30, is showing in their calendar as 9:30 when it should be 10:30.
Configure a new Outlook profile within the Virtual OfficeThis article explains how to set up a new Outlook profile in the Virtual Office.
Can be done if you should get the error below:
Blue screens or extreme slowness on the Virtual officeThis article provides information about what to do if users are getting blue screens when logging in or experiencing extreme slowness in the Virtual office including Outlook and Browsers.
Reset the password for the virtual officeThis article explains what to do if your Virtual office password needs resetting or you have forgotten your password.
Virtual office is down or has issues for all usersThis article provides information about what to do if you are experiencing some of the issues listed below.
How to log into Virtual office (Windows Device)This article explains how to access the virtual office from a Windows device. Also what to do if the virtual office is asking for/requesting a pin when you log in.
Slowness when using the Virtual officeThis article provides information about what to do if you are experiencing any of the following in the Virtual Office:
Extreme slowness.
Keep trying to reconnect.
Been kicked out /…
Access RDB is frozen in my Virtual Office sessionThis article explains what to do if Access RDB appears frozen or unresponsive in the Virtual office.
User is stuck on a Signing out screen on the virtual officeThis article explains what to do if, when either signing out of, or signing into the Virtual Office, the screen is stuck on 'signing out...' and when closing, using the…
No icons/blank screen when log into virtual officeThis article explains what to do if you are experiencing any of the below issues:
A program has frozen on the Virtual OfficeThis article suggests what to do if it looks like a application (RDB/Outlook/etc) in your virtual office has crashed.
Access Managed Office 365Questions related to Access Managed Office 365.
Database Configuration storage file not found ( Virtual office)When starting the Access RDB program in the Virtual Office, the error messages below are displayed and program will not start:
Disable/delete Virtual office accountsThis article explains what to do if you have one of the scenarios or requests listed below:
Not Able To Open Outlook receiving Error : Outlook Data file - The file .ost cannot be openedThis article explains what to do if you are unable to open Outlook in the Virtual Office due to the message:
Outlook Data File - The file .ost cannot be…
Outlook Under The Virtual Office Keeps CrashingThis article explains what to do if the Outlook application keeps crashing, or an Error message indicates that there is a memory issue or when you open Outlook, there are…
Microsoft Outlook has stopped workingThe purpose of this article is to assist you to resolve the issue in the Virtual Office where Microsoft Outlook keeps crashing with the message below or Outlook opens in…
Provide access to a company drive or one if its subfolders within the Virtual OfficeThis article explains how to obtain access, or provide access to a shared data drive or folder within the Virtual Office environment.
Unable to access RDB / Virtual office due to Network issuesThis article explains what to do if:
- Unable to load page.
- No internet connection.
- Outlook is not updating.
Can Microsoft teams be installed on the Virtual office?This article explains why you can not install Microsoft teams on the Virtual office.
The connection to the Virtual Office has been lostThis article explains what to do if you are having connection issues with the Virtual Office and get the message:
The connection has been lost. Attempting to reconnect to your…
Not able to print to local printers from the Virtual OfficeThis article explains what to do if:
- Not able to print files from the Virtual Office to printers linked to the host PC.
- A new printer is attached…
Virtual Office users unable to access RDB due to Network related or instance-specific errorThis article explains what to do of you get the following error when trying to access the database:
A network-related or instance-specific error occurred while establishing a connection to SQL…
Unable to log into Virtual Office : automatically attempting to log into a different users accountThis article explains what to do if, when trying to log into the Virtual Office
the Remote gateway is automatically attempting to log me into a colleague's Virtual Office account…
Missing a drive or wrong drive showing in Virtual OfficeThis article explains what to do if a User had a drive that is no longer there - drive is missing that was there yesterday.
Unable to connect to Virtual OfficeWhen I try to connect to the Virtual Office, I get the error message:
This site can't be reached
vo.accessacloud.com took too long to respond.
Issues with new Virtual Office platformThis article explains what to do if you experience any of the below issues:
Access the Virtual Office through a single screen / multiple screensThis article explains how to set your link to the Virtual Office to use only one screen or to be available on all your screens.
Unable to start Outlook in Virtual Office. OST folders cannot be accessedWhen trying to start Outlook in the Virtual Office, the following errors occur:
Cannot start Microsoft Outlook. Cannot open the Outlook window.
The set of folders cannot be opened.
Setting up the Virtual office on an iPadThis article explains how to set up access to the Virtual Office on an Apple iPad.
Start RDB Sync automatically in Virtual OfficeThis article explains how to arrange for RDB Sync to automatically load when you log into the Virtual Office if you are now using the stand-alone RDB Sync instead instead…
Unable to log-in to the Virtual Office due to a gateway errorThis article explains what to do if, when you attempt to connect to the Virtual Office ( Remote Desktop application ) you encounter the following error message which means that…