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Not able to print to local printers from the Virtual Office

This article explains what to do if: - Not able to print files from the Virtual Office to printers linked to the host PC. - A new printer is attached to your computer but it is not showing in the Virtual Office.

Written by Terence Cassidy
Updated over 2 months ago

The Virtual Office will adopt the same printers as seen by the PC from which the Virtual Office was connected.

On your local machine:

  1. Click the Start button (Windows Start Button) and click Settings (Settings Button).

  2. Click Bluetooth & Devices.

  3. Expand Printers & scanners.

  4. Select Add printers & scanners.

  5. In Add a printer or scanner, click Add device.

  6. Choose the printer from the list of available printers.

When you next log in to the Virtual Office, the local printer should be visible.

If the printers are not seen from the Virtual Office application it may be necessary to formally log out of the Virtual Office (using the Log Me Off Log me off button button) and back into the Virtual Office.

If hard copy of the files do not appear this could be due to issues on the PC side (e.g. blocked printer queues).

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