By default, the Virtual Office remote desktop session will use all currently connected screens that the user's Windows session is using. To reduce the number of screens the Virtual office uses, there are two options.
The user should firstly fully sign out of the Virtual Office.
Option 1 - Disconnect the screens to not be used in the session
Unplug/disconnect any screens you don't want the Virtual Office to Use.
Sign into the Virtual Office.
Reconnect any screens you want to use not for the Virtual Office.
Option 2 - Modify the downloaded connection file to use just the primary monitor
Go to https://vo.accessacloud.com in a supported browser.
Add the user credentials in the below format:
FCSASP\Username
Password
Click Sign In.
Click on the VO to download the latest connection file for the Virtual Office.
Open File Explorer.
Go to the folder where you downloaded the file.
Find the latest Remote Desktop Connection (.RDP) file.
Right click the file and select Edit (for the Remote Desktop Connection).
Click the Display tab.
Clear the Use all my monitors for the remote session box to use one monitor (leaving a tick in it will tell the connection to use all monitors).
Click the General tab and then click the Save button.
Click the Connect button to proceed with connecting.