Notifications and emails
Create and manage your users communications options
By Terence1 author40 articles
Setting up and using email.
- Unable to send emails since server move in Access RDBThis article explains what to do if, after moving to a different server you are not able to send emails and you get an error saying: Please create a Masterā¦
- Multiple eMail addresses in fieldThis article explains how to use multiple email addresses in a single field.
- Font used in eMailsThis article explains why each time you start a new email within RDB it defaults back to the previous one- the Font keeps changing/resetting whenever I open a new email.
- 2 Factor Authentication (2FA) for Office 365This article explains what to do if 2 Factor / 2-Factor / Multi-factor / Multifactor authentication is enabled but emails are not sending through Access RDB due to credentials notā¦
- Send emails using Office 365This article explains how to enable eMail Sending in RDB using Office 365.
- Configuration for Modern AuthenticationLearn what Access RDB configuration is required to send emails using Modern Authentication.
- RDB eMail using Modern Authentication - Office 365 configurationWhat do I need to do for the Office 365 configuration?Ā
- Set up the mail serviceThis article explains what to do if you are not able to send emails through Access RDB as the mail service has not been set up - how to changeā¦
- Sending eMails using Modern AuthenticationThis article explains how to configure RDB eMail sending using Office 365 Modern Authentication.
- Sending eMail in Office 365 via SMTP stopped workingYou now receive the error message: SmtpCmdResp: 535 5.7.139 Authentication unsuccessful, user is locked by your organization's security defaults policy. Contact your administrator.
- Outlook Add-in not showing in OutlookThis article explains what to do if the Outlook Add-in / RDB Sync tool is not displaying within Outlook, usually this displays on the right-hand side of the screen. Itā¦
- Email sent successfully but hasn't been received by recipientThis article explains what to do if it appears that emails sent through RDB are not being received by recipients or they end up in theĀ spam or junk folders.
- Deprecation of Basic authentication in Microsoft Exchange OnlineThis article explains what Microsoft are changing and that this decision requires customers to move from apps that use Basic authentication to apps that use Modern authentication.
- Portal issues sending emails using dbMail and Office 365If none of your eMails are being sent from the portal and you receive the following error: Error sending using dbMail:
- Create or update an eMail signatureThis article explains how to create (or update) an eMail signature in Access RDB.
- Email signature strip doesn't display correctlyThis article explains what to do if your email signature looks bad or your email signature not the same as Outlook.
- Users are unable to email through RDB and / or Outlook when using Microsoft office 365This article explains what to do if emails have stopped working suddenly when using Outlook and / or Access RDB, but work when connecting through the office 365 website.
- Take off Read Receipt in RDB eMailsThis article explains how to take off Read Receipt in Access RDB eMails.
- eMail using Modern Authentication - Renew an expired Client SecretLearn what to do if your eMails have stopped sending and you're using Modern Authentication.
Mailshots
Creating and sending mailshots.
- System crashes when clicking on Create/ Refresh Output on a mailshotThis article explains what to do if an error appears and boots users out when selecting Create/Refresh output.
- Where can the Mailshot cleanup plugin be found after installation?This article explains where to find the mailshot cleanup plugin on Access RDB after install.
- Delete Mailshot SendThis article explains how to delete a Mailshot Send from Mailshot Categories.
- How to send mailshotsThis article provides information about how to create a mailshot to send out and how to send it.
- What Is The Limit To Numbers of Emails Mailshots That Can Be Sent?This article explains how many mailshot emails can be sent from RDB ProNet - as email accounts are getting blocked or emails are randomly not sending.
- Server Overloaded error when sending a mailshotThis article explains what to do if you encounter the below error when trying to send a mailshot: SmtpCmdResp: 421 Server overloaded, try again later.
RDB Sync
Setting up and using RDB Sync.
- Exclude internal emails from being syncedThis article explains how to stop Access RDB Sync from syncing internal emails.
- RDB Sync stopped working or does not Sync all emailsThis article explains what to do if it appears that the Access RDB Sync Application has stopped working or is not uploading all of the objects (email, tasks and calendarā¦
- Set up RDB SyncThis article provides information about what to do if you get the following errors: Error: Settings not set for the user. Sync is not working. How do I change theā¦
- RDB Sync is not working with Click to run Microsoft OutlookThis article provides information about what to do if you RDB Sync gives any of the errors below:
- Sync Error - Current profile and setting profile not matchingThis article explains what to do if you are unable to sync and get the following error: Sync Error - Current profile and setting profile not matching.
- Not Able To See RDB Sync LogThis article explains what to do if you are not able to view log of Access RDB Sync to check email address that have not been found in the ProNetā¦
- RDB Sync fails to sync any emails and posts Catastrophic Failure errors in the RDB Sync logThis article explains what to do about: RDB Sync error log Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
SMS
Setting up and using text messaging.
- Limit SMS Messages Sent By ConsultantsThis article explains how to place a limit on the number of SMS text messages a consultant can send through Access RDB ProNet.
- Find out number of SMS's SentThis article explains how to find out the number of SMS messages sent by users in Access RDB.
- SMS Display number needs to be changed for a userThis article explains what to do if you need to change the SMS display number / change the reply number for an SMS user using the TextMarketer system.
- Not receiving SMS messagesThis article explains how to resolve the issue of Inbound SMS messages are not being received on RDB or SMS messages are received but email notifications have stopped.
- SMS not sending SMS_SEND_FAILSThis article explains what to do if, when attempting to send an SMS message, the following error is displayed: SMS_SEND_FAILS Details: Unauthorized - Unauthorized -
- Redirect Inbound SMS To Selected Users?This article explains how to limit the recipients of inbound SMS messages coming in from someone on the system with multiple records or if the sender canāt be found withinā¦
- Diagnose or troubleshoot your SMSA self-service checklist for diagnosing SMS issues, covering messages that won't send, applicants not receiving texts, and send limit checks, before contacting support.
Messages
Internal messages and notifications.