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SMS not sending SMS_SEND_FAILS

This article explains what to do if, when attempting to send an SMS message, the following error is displayed: SMS_SEND_FAILS Details: Unauthorized - Unauthorized -

Written by Terence Cassidy
Updated over 2 months ago

๐Ÿ“Œ Note: Some SMS plugins will need to have the SMS Limits plugin installed as well in order to function correctly.

If you have the SMS Limits plugin installed, please check the user has a limit set, if they have no value or 0 they will not be able to send SMS messages.

To check limits:

  1. Log in as a user who has the SMS Limits plugin assigned to them and is a member of the Administrators group.

  2. Click Plugins and then click SMS Limits.

  3. Find the user and put a number in the Daily Allowance Column.

  4. Click Save and Close.

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