In order to set up RDB sync:
Double-click the RDB sync icon on the desktop. A window will pop up stating that the settings haven’t been applied for the user.
Click OK.
If this window doesn't appear after double-clicking the icon, find the RDB Sync icon in the notification area in the bottom right of your windows taskbar (you may need to click ^ to see it).
right-click on it.
click Options.
In the window that will open:
Click Authentication (General). From the Profile name drop-down menu select the profile that is used on the device (this can be found under Mail in the Control Panel). Note: No password is needed.
Click Synchronization (General). Select the type of information to synchronize.
Click Schedule (General). Select to manually or automatically synchronise the type of information that was previously chosen:
Calendar: If a calendar is one of the types of information selected to synchronise the user will now need to select where they would like it to be synced from and go through the calendar tab.
Task: If a task is one of the types of information selected to synchronise the user will be able to select where they would like it to be synced from and to through the task tab.
Email: If emails are one of the types of information selected to synchronise the user will be able to select which mail folders they would like to synchronise through the Email tab. Note: We advise not to select mail folders that are shared with other users, as it might cause RDB sync to crash and not synchronise all the items. If there are emails that need to be synced and have been in the folders for a period of time select ‘Age filter’ under Email and tick the ‘Import all emails’ option.
Click Email and select the folders to be synced.
Select OK.