Plugins (Integrations)
The various plugins you can use with Access RDB.
By Terence1 author38 articles
One of my RDB plugins is not working properlyThis article explains what to do if one of your RDB plugins is not working properly, a tab provided by a plugin is giving errors, not behaving as expected or…
Volcanic Integration RDB User GuideThis article explains how the Access RDB integration with Access Volcanic works.
Restore the Secured Signing LicenceThis article explains what to do if your secured signing plugin has stopped working and Secured Signing have provided the scripts that need to be run to fix this.
Make fields on a record mandatoryThis article explains how to make fields mandatory on all records.
What the deletion request removes and what can be visible through SQL tablesThis article explains what the deletion request plugin does, what information is removed from the record when actioned.
Enabling postcode lookup and centre location radius search functionalityThis article explains what to do if:
Postcode search not working.
Radius search not working.
Locations not updating.
Some saved Locations do not have Grid ReferencesSome saved Locations do not have Grid References.
Unhandled Exception Error mentioning Secured SigningThis article explains what to do when you get an error message saying: An unhandled Exception has occurred mentioning SecuredSigning.
Use the Secured Signing optionThis article explains how to send a form to be signed from Access RDB.
Sage payroll exportThis article explains what the sage payroll export does and how to set Sage payroll up.
Merge Suite Plugin ConflictsThis article explains why, when you are trying to merge some records and get errors:
Unable to merge nnnnnn into nnnnnn
The DELETE statement conflicted with the REFERENCE constraint ........
Update RDB Store PluginsThis article explains how to find out if a plugin is the most up to date version and if it is not, how do I update it.
Deletion request plugin - 'Enter plugin settingsThis article explains how to enter the settings for the deletion request plugin.
Not Able To Access Sage 50 From The Virtual OfficeThis article explains what to do if users cannot log into Sage 50 from the Virtual Office - able to enter credentials (accepted) and get a Sage banner which then…
How to delete pluginsThis article explains how to uninstall or remove a plugin.
Unable to post job through LogicMelon with an errorOn Logic Melon Tab:
ExportWorker_DoWork
unable to publish because invalid credentials or account close for 'users email' incorrect password...
at LogicMelonJobTab.UIComponent.LoadExportWorker_Dowork(Object sender,DoWorkEventArgs e)
Can a record merge be reversed?This article explains if a record merge, using the Merge Plugin, can be reversed or undone from Access RDB.
The RDB store is missing from the ribbonThis article explains what to do if the button for the RDB store is missing.
Select Pay Export ErrorThis article explains what to do if, when doing the export from the Select Pay plugin, the error below is received:
The Communication object, system.servicemoel.channel.servicechannel, cannot be used for communication…
Log a user out of Sage softwareThis article explains what to do if you are logged into the Sage system and your session has frozen and you need it to be cleared.
Error when exporting with Intime Payroll Export pluginIn this article, we explain why you're getting the error: 'Value violates the MaxLength limit of this column' when exporting with Intime Payroll Export plugin.
How are users assigned to plugins?This article explains how to provide a user with access to a plugin - please follow the steps below:
Exporting Applicants or ContactsThis article explains how to use the facility to export Applicant or Contact records into CSV files that exists within Access RDB.
Pay and Bill Integration : Can I exclude placements from exportingThis article explains if it is possible to block specific placements from being exported to Pay and Bill from Access RDB.
Unable to install plugins from the RDB Store. Error: You are not authorised to install this plugin.This article explains what to do if, when trying to install a plugin from the RDB Store, the affected user receives the error:
you are not authorised to install this plugin…
Install and manage pluginsThis article explains how to install and manage plugins in Access RDB.
Idibu issuesThis article explains what to do if you are having issues with Idibu such as:
CloudCall plugin is not working correctlyThis article explains what to do if:
- The call box appears but it is black and doesn't actually dial out as there is no name attached and the call…
How to install the Outlook add-inThis article explains how to install the Access RDB Outlook add-in.
Merge historical records togetherThis article explains how to merge records together.
Exported data isn't reaching the Pay & Bill web holding areaIf the data you exported from RDB hasn't reached the Pay & Bill web holding area, please follow the instructions below:
Add locations onto records and use postcode softwareThis article explains how to add Locations into records and how to use the Postcode Software.
Drivetime error - on prem customersThis article explains what to do if, when using the Drive Time plugin, a large number of script errors are generated and a screen comes up, stating:
Update your browser…
Arc-en-Ciel Address software licence has expiredThis article explains what to do if your Arc-en-Ciel address software shows a license expired error.
The Sage Payroll remote app accessed via Virtual Office needs to be updatedThis article explains what to do if the Sage payroll 50 year end update needs installing as the payroll team is not able to use the app.
Phone search pluginThe purpose of this article is to provide more information about the Phone search plugin which enables you to find applicants quickly and easily by doing a search based on…
Pay and Bill Integration: Client VAT FlagThis article explains why the No Vat flag from the client record under Billing Information is not passed onto the Pay and Bill System.
CloudCall pluginThis article explains how to go about setting up the CloudCall plugin on RDB.