📌 Note: There are pre-requisites to successfully populate saved Locations with grid references - click here to view the pre-requisites and correct as necessary before proceeding.
⚠️ Important: The procedure described below will only update locations that have valid post codes, and those post codes must be present in the database that Arc-en-Ciel use in their Address software.
To have Access RDB update all locations without grid references, you may need to ask your RDB administrator to do the following:
Click Options and then click Look Ups.
Click Location and then from Locations Click Update Locations without Grid Refs.
⚠️ Important:
For clients not hosted on our Virtual Office platform, this must be done from the same machine that has the Arc-en-Ciel Address software installed and running.
Should some locations that appear to have valid postcodes still not be given grid references after carefully completing all of the above, those postcodes may not be in Arc-en-Ciel's software; you may need to contact them directly to report these as missing.