Please confirm that you have the latest version of the plugin installed.
📌 Note: You need to be on the latest version of RDB to access the store.
To access the RDB store, users in RDB:
From the Ribbon, click Plugins and then click RDB Store.
Log in to the store (you do not have to log in to check if an update is needed, but to update it a decision-maker will need to log in).
Click All under the Online option in the left-hand bar.
Search for the plugin you wish to Update.
If no update is available it will say Installed, if an update is available it will say Update.
To update, click the update button. Once the installation completes, a window with the below options may appear to decide who would be able to use (assign) this plugin:
Assign plugins to my user only.
Assign plugins to all users.
Assign specific plugins to specific users.
📌 Note: The updates may not be applied until RDB Pronet is restarted.
If you have the latest version and are still having issues, please contact us via the MyAccess portal and include any error messages connected with this issue.