If you experience any of the following:
CV's stuck in Dropzone.
CV reader isn't working or is unresponsive.
No CV's pulling through to CV reader results.
CVReader.exe doesn't show in taskbar.
Error: Folder in Use - The Action can't be completed because the folder or a file in it is open in another program.
Check that CV reader is running
If you're experiencing issues with the CV reader pulling CVs through to RDB from the Dropzone, please try the below:
In the bottom right, double-click the CV Reader icon.
To re-check or retry, in the bottom right, right-click the CV Reader icon and select Check Now.
Remove and re-add the CVs
After trying the above, if the CVs haven't left the CV Dropzone, remove the CVs from the Dropzone and add them back in one at a time,following the steps below:
Click the Start menu and search for %appdata%.
Follow the path: \Firstchoicesoftware\CVreaderNET\Dropzone/Root ***
Remove all CVs from the Root folder and paste them onto the desktop.
Add one CV at a time into the dropzone to identify which CV is corrupt.
Once you've identified the corrupt CV, save it as plain text and add it back to the dropzone.
📌 Note: *** if the folder \Firstchoicesoftware\CVreaderNET\Dropzone/Root does not exist please look instead in your folder Documents\CVReaderNet\Dropzone\Root
Read more information about creating a dropzone.
Large CV files
If you still get the error when you're copying a large CV, it may be that CV Reader is trying to pull them into RDB before they've finished copying across.
We advise that you wait a few seconds after the error's appeared, then right-click the CV Reader icon and select Check Now.
Set the CV reader to check every minute
You can set the CV reader to check for new CVs every minute instead of instantly by following the steps below:
In the bottom right of your screen right-click the CV Reader icon, then click Configure...
Select Poll drop zones every and set the value in the box to 1.
Click Save and close the window.