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Accessing your account, whether it's the first time or you are having trouble.
By Terence1 author9 articles
- Log Onto Access RDB Using Windows AuthenticationThis article explains how to configure a User's Access RDB account to use their Windows username and password as their Access RDB username and password.
- Unable to log into RDB after changing WIFI router (RDB Hybrid)This article explains what to do if after you have changed the WIFI Router in the office and now no one can log in, receiving network related or instance specificā¦
- Log into the Virtual Office (Apple Mac Device)This article explains how to set up and log into the Virtual Office from an Apple Mac computer (macOS 12.0 or later).
- Log out of the Virtual OfficeThis article explains how to properly log out of the Virtual Office.
- Unable to log in - Error : User authentication failedThis article provides information about what to do when users are trying to log into Access RDB and they receive an error message Login failed, user authentication failed.
- Can't log into RDB with Invalid Security Identifier ErrorThis article explains what to do if, when you try to open RDB you get an Invalid Security Identifier error message appear.
- Unable to log into RDB. Error - could not establish connection to the database (local install)This article explains what to do if, when trying to log into RDB (local install) users receive the following error: could not establish connection to the database, error occurred duringā¦
- How many licences do we have available for RDB?This article explains how to find out how many users can log onto RDB at the same time.
- Password reset email not receivedLearn what to do if you requested a password reset email but it hasn't arrived - covering spam checks, email address verification, admin resend, and when to contact support.