The errors:
Error - Internal Error. Failed to load data into screen. Details: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
Error - Could not save the information.Details: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out at System.Data.SqlClient.SqlCommand.EndExecuteReaderAsync(IAsyncResult asyncResult) at...
Unable to save new records or notebook entries.
Can't save new records or notebook entries.
Solution:
For any timeout issues (including inability to save new records) please contact us via the MyAccess portal and reference the title of this article, along with the answers to the following questions:
Is this happening to all users?
What are users doing at the moment of the timeout?
What is the full error message?
Does this happen all of the time or just intermittently?
Are you aware of any changes to your IT system coinciding with when this started happening?