The full error:
An error is returned: $E 0001 Unable to access index (\\file path name) failed: open (could not open directory) error = The network path was not found (53).
$E 0001 Unable to access index (\\file path name) failed: open (could not open directory) path= (\\file path name) (error = The user name or password is incorrect. (1326)).
Try and navigate to the file path location through File explorer.
If the file path location is not accessible, contact your IT team as the index file location may have changed or is not accessible due to network issues or permissions.
Your IT team should be able to provide you access to this location.
If the above does not resolve the issue or you do have access to that location, please contact us via the MyAccess portal and reference the title of this article and advise full details of any error messages you are getting.