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A user is more restricted than expected after assigning them to multiple groups or roles

This article explains what to do if a user doesn't have access to some areas or menus in RDB even though they are an administrator - a user is in groups that should give them access but they are restricted or can't see the options they need.

Written by Terence Cassidy

Check the user's Security Option setting by:

  1. Click Options and then click Manager.

  2. Click User Maintenance

  3. Find and double click on the User experiencing the issues and check the Apply Restrictions settings- the two available settings have the following effects:

    • Apply Restrictions by AND'ing - Choosing this option means that if a user is restricted from carrying out an activity by one role and permitted by another, the restriction is lifted.

    • Apply Restrictions by OR'ing - Choosing this option means that if a user is restricted from carrying out an activity by one role and permitted by another, the restriction stands.

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