Verified contacts are able to install plugins from the RDB Store and raise cases through the support portal if not on a success plan/Hybrid.
If you are on a success plan and only wish to create an authorised contact to be able to raise cases please see How to create authorised contacts when on a Success Plan.
If you are on a success plan and need to update the verified/decision-makers to be able to install plugins and do not have a current Decision maker or Verified contact who can log into the member's area and update this using the instructions below, please contact us via the MyAccess portal and we will update these for you.
If you are on a Classic contract and are a Hybrid user, host your own RDB server or on the Virtual Office and have a working members area login as a decision-maker, please follow the steps below.
Follow the steps below to create a verified contact:
Access the member's area through your web browser or by clicking Help then Support Online within RDB.
Log in using your member's area credentials.
At the top of the screen confirm that you have selected your Primary contract.
Click Manage Contract Users.
If the user doesn’t appear under Contract Users Click ✚
Add users Email address and click Continue.
The user will need to click Click Here to accept in the email they will receive.
The user will need to click Confirm my account in a 2nd email.
Go Back to Contract users in the member's area and click the Pencil button next to the user's email address.
Change Contact Type to Decision Maker or Verified.
Click Update Details.
You can have up to 2 verified contacts for every 10 user licences, e.g., 10 user licences = up to 2 verified contacts, 12 user licences = up to 2 verified contacts, 20 user licences = up to 4 verified contacts but there is no limit for the number of users or decision-makers.