Your system may need to be upgraded to work with your current email provider's SMTP service, or the details of the email account may need to be checked and corrected.
The compliance task uses the SMTP email details on the Admin account, please log in to this account and check the email account settings are correct by:
Log in as Admin and then click Options.
Click User Preferences and then click Mail Service.
Confirm all the details on this page.
📌 Note: If RDB automatically logs you in, you can temporarily disable this by following this guide.
If you are unable to log in or the details look correct and they are still not being sent, please contact us via the MyAccess portal and reference the title of this article.