Notifications and emails

Create and manage your users communications options

By Terence1 author41 articles

Email

Setting up and using email.

Unable to send emails since server move in Access RDBThis article explains what to do if, after moving to a different server you are not able to send emails and you get an error saying: Please create a Master…
Multiple eMail addresses in fieldThis article explains how to use multiple email addresses in a single field.
Font used in eMailsThis article explains why each time you start a new email within RDB it defaults back to the previous one- the Font keeps changing/resetting whenever I open a new email.
2 Factor Authentication (2FA) for Office 365This article explains what to do if 2 Factor / 2-Factor / Multi-factor / Multifactor authentication is enabled but emails are not sending through Access RDB due to credentials not…
Send emails using Office 365This article explains how to enable eMail Sending in RDB using Office 365.
Configuration for Modern AuthenticationLearn what Access RDB configuration is required to send emails using Modern Authentication.
RDB eMail using Modern Authentication - Office 365 configurationWhat do I need to do for the Office 365 configuration?
Set up the mail serviceThis article explains what to do if you are not able to send emails through Access RDB as the mail service has not been set up - how to change…
Sending eMail in Office 365 via SMTP stopped workingYou now receive the error message: SmtpCmdResp: 535 5.7.139 Authentication unsuccessful, user is locked by your organization's security defaults policy. Contact your administrator.
Sending eMails using Modern AuthenticationThis article explains how to configure RDB eMail sending using Office 365 Modern Authentication.
Outlook Add-in not showing in OutlookThis article explains what to do if the Outlook Add-in / RDB Sync tool is not displaying within Outlook, usually this displays on the right-hand side of the screen. It…
Email sent successfully but hasn't been received by recipientThis article explains what to do if it appears that emails sent through RDB are not being received by recipients or they end up in the spam or junk folders.
Deprecation of Basic authentication in Microsoft Exchange OnlineThis article explains what Microsoft are changing and that this decision requires customers to move from apps that use Basic authentication to apps that use Modern authentication.
Portal issues sending emails using dbMail and Office 365If none of your eMails are being sent from the portal and you receive the following error: Error sending using dbMail:
Email signature strip doesn't display correctlyThis article explains what to do if your email signature looks bad or your email signature not the same as Outlook.
Create or update an eMail signatureThis article explains how to create (or update) an eMail signature in Access RDB.
Users are unable to email through RDB and / or Outlook when using Microsoft office 365This article explains what to do if emails have stopped working suddenly when using Outlook and / or Access RDB, but work when connecting through the office 365 website.
Take off Read Receipt in RDB eMailsThis article explains how to take off Read Receipt in Access RDB eMails.
eMail using Modern Authentication - Renew an expired Client SecretLearn what to do if your eMails have stopped sending and you're using Modern Authentication.
Microsoft 365 Basic Authentication retirement - action required RDB Interlinking SystemsWhat you need to do before the end of December 2026 to keep email sending working across your Access-hosted systems.

Mailshots

Creating and sending mailshots.

RDB Sync

Setting up and using RDB Sync.

SMS

Setting up and using text messaging.

Messages

Internal messages and notifications.

Manage Pop-Up MessagesThis article explains how to manage the multiple pop-up messages that don't go away when you dismiss them.