Skip to main content

Unable to see details on Timesheet Portal

This article provides information on what to do if, on the Timesheet Portal, no rows are appearing in timesheets i.e. once the candidate clicks on the correct timesheet, it should go through to the row/s of timesheet however it says they are empty.

Written by Terence Cassidy
Updated over 2 months ago

Please check that there is not a filter set on one of the columns - the funnel icon would be yellow if there is one set.
​
If there is a filter set, clear the filter and the rows should appear.
​
To clear the filter for Text fields:

  1. Select a field where the filter is set.

  2. Click on the hamburger menu.

  3. Click the Clear option.


To clear the filter for Calendar fields:

  1. Select the field where the filter is set.

  2. Click on the hamburger menu.

  3. Select Between.

  4. Click the icon on the right hand side of the first field.

  5. Enter a dummy date (e.g. 01/01/2024).

  6. Click on the next field.

  7. Click the icon on the right hand side of the next field.

  8. Enter a dummy date (e.g. 31/07/2024).

  9. Click Apply Filter.

    Between date

  10. repeat the steps for both dates but this time choose the Clear option.

    Clear filter

  11. Click Apply Filter.

Did this answer your question?