We provide 3 types of success plans. Essentials , Standard and Premier.
The Essential plan is included with your Access Software free and provides online support for all your queries through our Customer success portal.
Support services:
Unlimited problem resolution support via online customer success portal.
This package does not include the ability to raise User support (how to) cases but you can ask your questions on our community.
9am-5pm UK Time service hours.
2 Named support contacts.
P1 - 2 hr response time (this is log in issues or payroll).
Product knowledge base.
Library of recorded webinars.
⚠️Important: This package does not include phone support.