In order for the timesheet to be visible on the portal for the nominated timesheet authoriser(s), the following must be true:
The person(s) needing to see the timesheets must be either the Primary Timesheet Authoriser or a Secondary Timesheet Authoriser on the related placement(s).
The client contact must be in the same sector as the placement.
The client contact on the placement should not be marked as Has Left.
To check this:
Open the placement the timesheet is linked to.
Find the client contact and access their record.
If they have been marked as Has Left untick the checkbox or change the client contact on the placement.
If both of the above conditions are true, check that the timesheet authoriser has only one account in Access RDB. A user can do this by clicking Timesheet authorisers and checking who is available in the list.