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Help & Support

Find Help and Support for your needs

1 author13 articles
Contact RDB support via the MyAccess PortalChanges to How You Contact RDB Support via the MyAccess Portal
Use the Access Finance HubThis article provides information about how you can use the Access Finance Hub to review your invoices, raise finance cases, and change the details on your account.
Hardware requirements for RDB PronetThis article provides information about the hardware requirements for RDB ProNet.
Register for alerts on the status dashboardThis article explains how to subscribe for alerts on the Access Recruitment Division status dashboard or how to unsubscribe from the alerts
Unable to log cases through the support community there is no product to selectThis article explains what to do if, when attempting to log a new support case, through the support community, there is no product or entitlement available to select to raiseā€¦
Telephone IntegrationThis article explains how to integrate a telephone system with RDB - RDB supports the TAPI interface.
Access Recruitment Division New Status DashboardIn this article, we introduce you to our new Status Dashboard available within the Access Recruitment Division.
Who is my account manager?This article explains how to contact your account manager. You have a question about your account or you have invoice queries for services you are provided.
Step-by-step guide to diagnosing CRM slownessA structured self-triage guide to help you identify the cause of CRM slowness before contacting support - covering single-user, multi-user, and task-specific scenarios.
Customer Success Plans explainedUnderstand the level of support available to you for your products.
Get started with Access e-learningFind interactive resources and learn to navigate and use your Access products.
SMS troubleshooting guideA self-service checklist for diagnosing SMS issues ā€” covering messages that won't send, applicants not receiving texts, and send limit checks ā€” before contacting support.
Password reset email not receivedLearn what to do if you requested a password reset email but it hasn't arrived - covering spam checks, email address verification, admin resend, and when to contact support.